Company & Trade Compliance

1. Responsible Business Practices

Silver Sky Import Export FZE LLC aims to conduct its business responsibly and in accordance with the requirements applicable to its activities and transactions.

We work with business customers, suppliers and other commercial partners in the UAE and overseas. The information and documentation required for a transaction may vary depending on the products, parties involved, destination and nature of the transaction.

Where additional information is reasonably required for a particular transaction, Silver Sky may request it before proceeding.

2. Product Authenticity & Responsible Sourcing

Silver Sky does not knowingly trade in counterfeit, imitation or unlawfully represented products.

Product information available to us may be reviewed as part of sourcing, purchasing and sales activities. The level of information available can vary according to the product, supplier, batch and transaction.

If concerns arise regarding the authenticity, ownership, description or source of products offered to Silver Sky, we may request further information or decide not to proceed with the proposed transaction.

3. Device Information & IMEI Details

Certain mobile-device transactions may involve device identifiers or other product information where such information is available and relevant to the transaction.

The availability and type of device information may vary between different products and batches. Unless specifically confirmed for a particular transaction, customers should not assume that every device has undergone the same third-party database check or verification process.

Where a buyer requires particular device information or verification as part of a wholesale order, that requirement should be discussed before the order is confirmed.

4. Customer & Supplier Information

Silver Sky may request business and contact information from customers or suppliers where reasonably appropriate for an enquiry or transaction.

Depending on the circumstances, this may include:

• Company or business name.
• Contact person and contact details.
• Billing, shipping or collection information.
• Product and order information.
• Information relevant to the commercial purpose of the transaction.
• Additional business documentation where reasonably required for a particular transaction.

The information requested will depend on the nature and circumstances of the business relationship rather than a single process being applied identically to every enquiry.

5. Transaction Review

Silver Sky may review a proposed transaction before accepting or completing it where additional clarification is reasonably required.

This may include reviewing the customer or supplier information provided, the nature of the products, quantities, destination, payment arrangements or other relevant transaction details.

We may decline, postpone or request further information about a proposed transaction where there are unresolved concerns relating to the transaction or where proceeding would be inconsistent with applicable requirements or our business policies.

6. Payments & Business Verification

Payment instructions applicable to an order should be confirmed through the quotation, invoice or other authorized communication relating to that transaction.

Customers should verify payment instructions carefully before transferring funds and should contact Silver Sky through our official contact details if there is any uncertainty regarding payment information.

Silver Sky may request additional information where reasonably necessary to identify or clarify a payment or the business party involved in a transaction.

7. International Trade

Silver Sky works with business customers and suppliers in the UAE and overseas. International transactions can involve requirements that vary according to the products, destination, shipping method and parties involved.

Customers importing products into another country are responsible for understanding the requirements applicable at their destination unless a different responsibility has been expressly agreed for the transaction.

Shipping, customs and supporting documentation should be discussed according to the requirements of the particular order.

8. Restricted or Prohibited Transactions

Silver Sky will not knowingly participate in transactions that are prohibited by applicable law.

A proposed transaction may require additional review where there are concerns regarding the parties involved, source or destination of goods, payment arrangements, product ownership or other circumstances relevant to the transaction.

Where necessary, Silver Sky may request additional information or decline to proceed with a transaction.

9. Commercial Records & Documentation

Business transactions may generate records such as quotations, invoices, order information, customer or supplier communications, payment information and shipping documentation.

Such records may be maintained as appropriate for business administration, accounting, transaction management, dispute handling or applicable legal and regulatory requirements.

Personal information contained within business records is also subject to our Privacy Policy and applicable data protection requirements.

10. Company Registration & Verification

Business customers, suppliers, banks or other commercial counterparties may request information about Silver Sky for legitimate company verification or transaction-related purposes.

Appropriate company information or supporting documentation may be provided where relevant to the business relationship and where Silver Sky considers the request appropriate.

Requests should be sent through our official contact details and should explain the company or transaction for which the information is required.

11. Website Compliance Information

Information on this page describes Silver Sky's general approach to company verification, responsible trading and transaction review.

It should not be interpreted as a representation that Silver Sky holds a particular certification, accreditation, regulatory status or third-party approval unless that status is specifically identified and supported by the relevant documentation.

Regulatory requirements may also depend on the nature of a particular activity or transaction and may change over time.

12. Company Information Requests

For legitimate business verification enquiries or questions concerning the information on this page, contact Silver Sky directly using our official company details.