Privacy Policy

1. Who We Are

This website is operated by Silver Sky Import Export FZE LLC, Registration No. 262879168888, with its company address at BC-890311, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.

Silver Sky is a business-to-business trading company dealing in electronics, including smartphones, laptops, accessories and other products according to available stock and business requirements.

References to "Silver Sky", "we", "us" or "our" in this Privacy Policy refer to Silver Sky Import Export FZE LLC.

2. Information We May Collect

The information we receive depends on how you interact with Silver Sky. We may receive information that you provide directly when making an enquiry, requesting a quotation, offering stock for sale or otherwise communicating with us.

This may include:

• Your name and contact details.
• Your business or company name where provided.
• Email address and telephone or WhatsApp number.
• Information contained in a contact or business enquiry.
• Products, models, specifications and quantities you are interested in purchasing.
• Information about electronics or other stock you offer to sell to us.
• Shipping, collection or destination information where relevant to an enquiry or transaction.
• Quotation, order and transaction-related information.
• Other information that you choose to provide during business communications.

Additional information may be requested where reasonably required for a particular business transaction, shipping arrangement or applicable business requirement.

3. Information Submitted Through Our Website

Our website provides ways to contact Silver Sky and submit business enquiries.

Depending on the feature used, information may be submitted through our contact form, request-for-quotation functionality, Sell to Us form or other enquiry features made available on the website.

Information submitted through these features is used to understand and respond to the relevant business request.

4. How We Use Information

We may use information provided to Silver Sky for legitimate business purposes connected with the enquiry, transaction or business relationship.

These purposes may include:

• Responding to enquiries and requests for information.
• Reviewing wholesale product requirements.
• Preparing or discussing quotations.
• Reviewing stock offered to Silver Sky by suppliers or other businesses.
• Communicating about orders and commercial transactions.
• Discussing shipping, collection or delivery requirements.
• Maintaining appropriate business and transaction records.
• Responding to questions, disputes or after-sale matters.
• Protecting our website, communications and business operations against misuse or unauthorized activity.
• Meeting applicable legal, regulatory or administrative requirements where necessary.

5. Business Communications

If you contact Silver Sky by email, telephone, WhatsApp, website form or another business communication channel, we may use the contact information you provide to respond to your enquiry and continue the relevant business communication.

Communications may contain information about products, quotations, stock requirements, orders, shipping arrangements or other matters connected with your enquiry or business relationship with Silver Sky.

6. Requests for Quotation

When you use our request-for-quotation functionality, information relating to the products and quantities selected may be processed together with the contact and business information you provide.

We use this information to understand the requested products and prepare, discuss or respond to the relevant commercial enquiry.

Submitting an RFQ does not by itself create an order or require you to complete a purchase.

7. Sell to Us Enquiries

Businesses or suppliers may provide information about electronics or other stock they wish to offer to Silver Sky.

This information may include contact details, product categories, quantities, condition information, specifications, stock location and other details voluntarily provided to help us review the proposed stock.

We use this information to assess and communicate about the enquiry. Submission of stock information does not by itself constitute an agreement by Silver Sky to purchase the products.

8. Sharing of Information

Silver Sky does not need to make personal information publicly available simply because it has been submitted through the website or provided during a business enquiry.

Information may be shared where reasonably necessary to conduct the relevant business activity, complete a transaction, arrange a service requested by the customer or meet an applicable legal requirement.

Depending on the transaction, this may involve service providers or other parties involved in areas such as website operation, communications, professional services, payment processing, shipping, transportation or order fulfilment.

We may also disclose information where required by applicable law, regulation, court order or a lawful request from a competent authority.

9. International Business & Data Transfers

Silver Sky conducts import and export business and may communicate with customers, suppliers and service providers located outside the United Arab Emirates.

Where a transaction or business enquiry involves another country, relevant information may need to be communicated or processed across borders as part of that business activity, subject to applicable requirements.

10. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, for ongoing business communications, transaction records, accounting or administrative requirements, dispute handling, or other legitimate business and legal purposes.

Different types of information may need to be retained for different periods depending on the nature of the enquiry or transaction and any applicable requirements.

Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with our business and legal requirements where appropriate.

11. Data Security

Silver Sky takes reasonable administrative and technical measures intended to protect information under its control against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, internet transmission, email system or electronic storage method can be guaranteed to be completely secure. Users should take appropriate care when sending sensitive information electronically.

12. Website & Technical Information

When a website is accessed, certain technical information may be processed by the website, hosting infrastructure or related technical services as part of normal website operation.

This can include information such as an IP address, browser or device information, requested pages, date and time of access, and technical records used for website operation, troubleshooting or security.

The precise technical information available may depend on the hosting and website services being used.

13. Cookies & Similar Technologies

Our website may use cookies or similar browser technologies where they are required for website functionality, user preferences, security or other website features.

The types of cookies used may change as website functionality is updated. Browser settings generally allow users to manage or delete cookies, although disabling certain cookies may affect some website functions.

14. Third-Party Services & Links

Our website may contain links to external websites or use third-party services where required for particular website or business functions.

External websites and independent third parties may operate under their own privacy policies and terms. Silver Sky's Privacy Policy does not control the privacy practices of independent third-party websites.

15. Your Personal Information

Depending on the circumstances and applicable law, individuals may have rights relating to their personal information.

If you wish to ask what personal information Silver Sky holds about you, request a correction, raise a privacy concern or make another data-related request, you can contact us using the details provided below.

We may need sufficient information to identify the relevant records and verify the request before taking action.

16. Information About Other People

If you provide personal information about another individual in connection with a business enquiry or transaction, you should ensure that you are authorized to provide that information where required.

Please provide only information that is reasonably relevant to the business purpose for which you are contacting Silver Sky.

17. Changes to This Privacy Policy

Silver Sky may update this Privacy Policy from time to time to reflect changes to the website, business processes, services or applicable requirements.

The current version will be made available on this page. Website users and business contacts are encouraged to review the policy periodically where relevant.

18. Contact Us About Privacy

If you have a question about this Privacy Policy, the information you have provided to Silver Sky or another privacy-related matter, you can contact us directly.