Refund Policy

1. Scope of This Policy

This Refund Policy applies to business transactions between Silver Sky Import Export FZE LLC and its customers unless different refund, cancellation or payment terms have been expressly agreed for a particular transaction.

Silver Sky supplies electronics to wholesalers, retailers, resellers and other business customers. Because products, quantities, sourcing arrangements, payment terms and shipping requirements can vary between orders, refund requests are considered in the context of the relevant transaction.

This policy should be read together with our Terms & Conditions and Warranty & Returns Policy, as well as any quotation, invoice, order confirmation or other written terms applicable to the transaction.

2. RFQs & Enquiries

Submitting a Request for Quotation (RFQ), contacting Silver Sky about a product or adding products to an RFQ does not by itself constitute a completed purchase.

Product availability, quantity, pricing and other commercial terms may need to be confirmed before an order is accepted.

Where no order has been accepted and no payment has been received, there is normally no payment to refund.

3. Order Cancellation Requests

If a customer wishes to cancel an order, Silver Sky should be contacted as soon as possible.

Whether an order can be cancelled depends on its status and the circumstances of the transaction. Relevant factors may include whether payment has been received, products have been reserved or sourced, the order has been prepared, shipping arrangements have been made, or the products have already been handed over or dispatched.

A cancellation request does not automatically cancel an accepted or confirmed order. Silver Sky will review the request and advise whether cancellation can be agreed.

4. Orders Not Yet Dispatched or Collected

Where a cancellation request is received before products have been dispatched, collected or otherwise handed over, Silver Sky may review whether the order can be cancelled and whether any payment received can be refunded.

The outcome may depend on whether costs, commitments or other arrangements have already been made specifically for that order.

Any agreed refund or adjustment will be confirmed according to the circumstances of the transaction.

5. Orders Already Dispatched or Collected

Once products have been dispatched, collected or handed over in accordance with the agreed order arrangements, cancellation and refund requests may be subject to additional review.

A customer should not return products without first contacting Silver Sky and receiving appropriate return instructions where a return has been agreed or is required.

Product issues after delivery or collection should also be considered together with our Warranty & Returns Policy.

6. Change of Mind

Because Silver Sky operates primarily as a B2B wholesale supplier, a customer's change of mind does not automatically create a right to cancel a confirmed order, return products or receive a refund.

If a business customer wishes to request a cancellation or return for commercial reasons, the request may still be submitted to Silver Sky for consideration.

Any acceptance of such a request will depend on the circumstances and does not establish an automatic right to the same outcome for other transactions.

7. Product Issues & Warranty Claims

A reported product issue does not automatically result in a refund.

Where a customer reports a defect, material discrepancy or other product issue, the matter should first be reviewed according to the Warranty & Returns Policy and any warranty or product terms applicable to the relevant transaction.

Depending on the circumstances and the applicable terms, an agreed resolution may involve a replacement, return, commercial credit, refund or another solution agreed between Silver Sky and the customer.

8. Incorrect or Materially Different Orders

If a customer believes that products received materially differ from the confirmed order information, Silver Sky should be contacted promptly with details of the issue.

Customers may be asked to provide the relevant invoice or order reference, product details, quantities and supporting photographs or other information where appropriate.

Silver Sky will review the reported discrepancy against the applicable order information before confirming the appropriate next step.

9. Approved Refunds

Where Silver Sky agrees that a refund is appropriate, the amount and method of refund will be confirmed for the particular transaction.

The amount refunded may depend on the circumstances of the order, amounts actually received by Silver Sky, products returned where applicable, and any transaction-specific arrangements agreed between the parties.

This policy does not establish a fixed universal refund amount or automatic full-refund entitlement for every cancellation, return or product issue.

10. Refund Method

Where a refund has been approved, Silver Sky will communicate the appropriate payment or settlement arrangements with the customer.

Additional verification may be requested where reasonably necessary to confirm the customer, transaction or payment details before funds are returned.

Customers should provide accurate payment information when requested and should verify any refund-related communication through Silver Sky's official contact details.

11. Refund Processing Time

Refund processing time can vary depending on the transaction, payment method, information required to review the request and any bank or payment-provider processing involved.

Where a refund is approved, the applicable arrangements will be communicated to the customer. Silver Sky does not state a single processing period that applies automatically to every refund.

12. Shipping, Banking & Other Costs

Responsibility for shipping, collection, banking or other transaction-related costs associated with a cancellation, return or refund depends on the reason for the request and the commercial terms applicable to the transaction.

Customers should contact Silver Sky before arranging a return shipment or incurring additional costs in connection with a refund request.

Any treatment of such costs should be confirmed as part of the resolution of the particular case.

13. Returned Products

Where the return of products is required as part of an agreed refund or other resolution, the customer should follow the return instructions provided by Silver Sky.

Depending on the circumstances, returned products may need to be identified and reviewed before the final refund or other agreed resolution is completed.

Customers should not assume that sending products back without prior agreement automatically creates an entitlement to a refund.

14. Transaction-Specific Terms

Wholesale transactions may involve different products, quantities, prices, payment arrangements, sourcing requirements and shipping terms.

A quotation, invoice, order confirmation or other written agreement may therefore contain cancellation, refund or return terms specific to that transaction.

Where specific written terms have been agreed for an order, those terms apply to that transaction subject to applicable law.

15. How to Request a Refund or Cancellation

To request a cancellation, refund or payment adjustment, contact Silver Sky and provide enough information for us to identify and review the transaction.

Helpful information may include:

16. Contact Us

Refund, cancellation and return enquiries should be sent through Silver Sky's official contact details.